SocialCom® facilitates the seamless integration of social networks into your customer communications. You no longer need to manually maintain your fan sites, i.e. messages and posts on Facebook, Twitter, and others, but can easily keep track of all interactions thanks to SocialCom®.
Our Social CRM solution seamlessly links social networks, as an additional customer channel, into your existing systems and processes, regardless of the contact center solution or other backend system that you are using. Individual sections for marketeers, market researchers, editors, press officers, and business intelligence agents facilitate your activities in social networks. SocialCom® is used by our customers in 42 countries for interacting in social networks.
In 2013, SocialCom® was awarded the CCV Quality Award in the category for IT Innovation and received the Bronze 2013 and Silver 2012 awards selected by the readers of the funkschau magazine.
Do you have customers who contact you publicly via social networks with requests for competent and quick service? Stop missing these requests and please your customers with short response times.SocialCom® seamlessly integrates social networks into your processes without creating a separate service world 2.0. Do you have several projects or customers with very different needs? Employees with different rights and responsibilities? Networks that have nothing in common? Process requirements of a large corporation? SocialCom® covers a great number of possibilities – which you yourself can orchestrate through intuitive operation.
Would you like to publish company news, product information, videos, photos, etc. quickly and easily in several social networks and at the same time keep track of all activities? Manage publications for all social networks with a single system: SocialCom®.
Do you need evaluations and statistics in real time? Experience complete freedom with SocialCom® – including self-defined drag & drop reports.
Social Media Monitoring, provided as an SaaS solution, analyses and filters large amounts of text from all relevant media channels fully automatically. For this, the communications from more than 300 million online sources, 1080 print media and the 100 most relevant TV and radio channels are analyzed by means of state-of-the-art processes of text mining and natural language processing. (Offline media can be booked separately.) In addition to classic social media monitoring therefore, communications about products, brands, and topics from Facebook, Twitter, blogs, forums, TV and radio, as well as print media can be used for the daily press review.
SocialCom® is integrated into an interactive intelligence platform with a brightONE standard adapter, the SocialCom® I3 Connector, to enable central distribution mechanisms, media blending and reporting across media. Via interactive intelligence the messages are then accurately forwarded to the editors or editing teams responsible for the individual topics based on automated or manual data categorization according to internal processes.
Learn more about using
SocialCom® in your business.
Tel: +49 6196 766 023 128